NC Real Estate Terms and Conditions

NC Real Estate Terms and Conditions

IMPORTANT: READ CAREFULLY BEFORE PURCHASING ANY OF THE SERVICES ON https://ncrealestate.co.uk/ and www.ncrealestatemembersclub.com

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.The Consumer Rights Act 2015 says:you can ask us to repeat or fix the services if they are not carried out with reasonable care and skill, or get some money back if we can’t fix it;if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

By purchasing any of the services on this site you are agreeing that:

  • You have read this agreement, 
  • You understand it, and 
  • That you accept and agree to be bound by its terms. 

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means Natasha Collins Real Estate Limited T/A NC Real Estate; and
  • ‘You’ or ‘your’ means the person using our site to buy services from us.

Our terms

1.              These terms

. These are the terms and conditions on which we supply services to you. 

. Please read these terms carefully before you purchase any of the services on our website. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss. 

2.              Information about us and how to contact us

 We are Natasha Collins Real Estate Limited trading as NC Real Estate a company registered in England and Wales. Our company registration number is 10710855 and our registered office is at 43 High Street, Avening, Tetbury, Gloucestershire, England GL8 8NF.

. You can contact us by telephoning our customer service team at +44(0)20 3286 9337 or by writing to us at natasha@ncrealestate.co.uk or to 43 High Street, Avening, Tetbury, Gloucestershire, GL8 8NF.

. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

. When we use the words “writing” or “written” in these terms, this includes emails.

3.              Our products and services

Collectively “the Services”

The scope of the Services are explained further below.

4.              Providing the Services


. We will begin the services on the date we accept your order. The estimated completion date for the services is as told to you during the order process.

. We will make the digital content available as soon as practicable after we accept your order.

. We will supply the services or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract or we end the contract by written notice to you.

. If our supply of the service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any service you have paid for but not received. 

. We may need certain information from you so that we can supply the services to you. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the service late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

Fees and payment

Tailored Consultancy Services

As mentioned in clause 4.3 we will provide you with a fee quote once the scope of the services has been agreed. Before we can commence work in the matter you must pay the fee in advance. This can be done by bank transfer to the bank details set out below or via paypal.

If you want to amend the scope of the service, we may increase the fee. If the fee increases due to the change in the scope of the works you will be required to pay the increased fee before further work can be undertaken, unless otherwise agreed in the terms of engagement.

Receipts will be provided once payment has been received. 

The NC Real Estate Members Club

The NC Real Estate Members Club is a monthly, annual or quarterly subscription service. The current monthly, quarterly or annual subscription fee can be found on our website. While this fee is subject to change at our full discretion, we will not increase your monthly, quarterly or annual subscription fee while you are an active member of the NC Real Estate Members Club. For example, if you became a member and the monthly subscription fee was £97p/m this will be your monthly subscription fee for life. 

If, however, you cancel your subscription and sign up again at a later date, you will be charged the monthly subscription fee applicable at that time moving forward.

Payments will be accepted either by direct debit, credit card or via paypal.

The subscription plan will consist of an initial charge and then followed by recurring period charges as agreed to by you. You acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. 

Access and Term

Tailored Consultancy Services

Once the scope of the services and the fee has been agreed we will give you an estimated timescale within which we expect to carry out the consultancy service. While we will endeavour to provide the consultancy service within this time frame it may be extended at our discretion. We will inform you of any changes to the time scale.

The NC Real Estate Members Club

You will be provided with a unique login and password to access the NC Real Estate Members Club dashboard. This is for your sole use and must not be shared with or used by any other person without our express permission. 

Access is provided on the basis you accept these terms and conditions. 

You will only be provided with access to the NC Real Estate Members Club dashboard once you have made the relevant payments under clause 10.

While we make every effort to ensure that your online access is available at all times, we do not represent, warrant or guarantee in any way our website’s continued availability at all times or uninterrupted use by you of our website or online materials. 

When you become a Member of the NC Real Estate Members Club you will have lifetime access to the dashboard until such time as you cancel your monthly subscription. The cancellation terms can be found at clause 12.

12.           Right to cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you have the right to cancel within 14 days without giving any reason. However, you do not have the right to cancel if you request for the services to be provided during the cancellation period and the services are fully performed (i.e. the work is completed) during this period. 

Tailored Consultancy Services

Once you have confirmed the scope of the service and the fee quote we will begin work in the matter. By doing so you are also requesting that we start providing the service during the cancellation period. If the work is completed within 14 days of this date you will lose your right to cancel. After 14 days the right to cancel will expire.

The NC Real Estate Members Club

Once you have purchased this service from our website you will have instant access. By purchasing this service you are also requesting that we start providing the service during the cancellation period. You will have 14 days from the date of purchase to exercise your right to cancel. After 14 days the right to cancel will expire. You can then cancel at any time throughout your membership. The subscription will cancel at the end of that payment cycle.

If you do decide to leave us please email lorenza@ncrealestate.co.uk with the subject title ‘Cancel my membership‘ then please write a short message stating that you want to cancel your membership and if possible your reasons why. 

You must give 2 business days for this to be processed. This does not include weekends, bank holidays or Christmas. 

For example if your subscription ends on the 15th March you must give at least 2 business days notice for that to be processed otherwise your membership will come to an end at the last day of your next billing cycle.

The subscription will come to an end at the end of your monthly / quarterly / annual cycle. We don’t offer partial monthly subscriptions or refunds. 

If you are a PayPal user please remember to go to PayPal and cancel the reoccurring payment you’ve got set up. All other payments this should happen automatically.

Finally, you MUST cancel via email. Even if you have told us in person or in ‘passing’ you must write us an email in order for the cancellation to be processed.

12.2        This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this contract. See also clause 10 below.

13.           Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you unless you requested us (as described in clause 12) to start providing the services during the cancellation period, in which case:

Tailored Consultancy Services

We will retain the 50% of the fee which was paid in advance for the services we provided up to the time you told us that you want to cancel this contract unless you lost your right to cancel as the services were fully performed (i.e. the work completed) during the cancellation period

  •           Nature of the services
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
      • the services must be carried out with reasonable care and skill;
      • you must pay a reasonable price for the services, and no more, if you and we haven’t fixed a price for the services; and
      • we must carry out the services within a reasonable time, if you and we haven’t fixed a time for the services to be carried out.
  •          Faulty services
    • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • (a)        contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
    • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    • Please contact us using the contact details at the top of this contract if you want:
      • us to repeat the services;
      • us to fix the services; or
      • a price reduction.
  •    End of the contract
    • If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
  • Conditions of Use
  • As a condition of your participation in the any of the Services, you agree:
  • Non-Distribution/Non-Dissemination
    • None of the materials provided in respect of any of the Services may be reproduced or transmitted in any form or by any means or stored in any retrieval system of any nature without prior written permission. 
    • Any information you download or any answers we provide to you may not be distributed or disseminated to any person.
  • Promotional Material
    • By accepting these terms and conditions you agree and acknowledge that we may at any time reproduce and/ or disseminate any testimonial(s) describing or otherwise referencing, either directly or indirectly, your experience participating in any of the Services, including any specific results experienced by you over the course of such participation. 
    • You agree and acknowledge that clause 14.1 includes any written statements you may publish to social media accounts and online forums as well as any statements and/or images captured or otherwise recorded over the course of attendance at any event(s) related to the Course. 
  • Disclaimer
    • Nothing provided to you in connection with any of the Services should be regarded by any person as tax or legal advice: it should not be relied on; and we assume no liability whatsoever to any person.
    • The Services relate to property investment and property/asset/portfolio management coaching services only. By agreeing to these terms and conditions you agree and understand that the Services guarantee no specific results and you acknowledge that we do not take any responsibility for your success or lack thereof in making use of the material or information provided. Any reliance you place on the information or material provided by the Services is at your own risk. 
    • We will not recommend investment deals. You will be solely responsible for determining whether the property or investment is suitable. We recommend that where you are purchasing any property you utilise the services of an independent Chartered Surveyor and obtain an independent survey and valuation of the property prior to purchasing. 
    • You or your appointed solicitor will be solely responsible for making any local search or other enquiries of local or any other authorities or investigations of title regarding the property.
  • Warranty and Limitation of Liability
    • We make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Services including without limitation as to completeness, accuracy and currency or any content and information provided in relation to the Services, or as to satisfactory quality, or fitness for particular purpose.
  • No Refund
    • We operate a strict no refund policy. By accepting these terms and conditions you agree and understand that you are forgoing the right to claim any refund of fees paid for the Services and you agree not to request any such refund. 
  • Indemnity
    • If you are in breach of any of these terms and conditions, you agree to indemnify and hold us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach.
  • Intellectual Property
    • provided whether by implication, estoppel, or otherwise. 
    • Our Privacy Policy is available at https://ncrealestate.co.uk/privacy-policy/
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  • Events beyond our Control 
    • We shall have no liability to you for any breach of these Terms and Conditions caused by any event or circumstance beyond its reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
  • Termination
    • We reserve the right to terminate access to your personal dashboard at any time if you do not comply with any part of these Terms and Conditions. 
    • your access to any of the services if you do not comply with any part of these Terms and Conditions. 
    • Conditions 13 and 21 will survive termination of these Terms and Conditions.
  • Complaints and Regulation
    • We operate a Complaints Handling Procedure in accordance with RICS guidelines. A copy is available upon request.
    • We are regulated by the Royal Institution of Chartered Surveyors whose website is www.rics.org 
    • If you are minded to make a complaint our details are as follows:
      • Registration Number: 790481
      • Membership Number: 6109689
  • Cumulative Remedies
    • The rights and remedies provided in these Terms and Conditions for NC Real Estate only are cumulative and not exclusive of any rights and remedies provided by law.
  • Entire Agreement
    • agreed to the Terms and Conditiions in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in the Terms and Conditions. No party shall have any claim for innocent or negligent misrepresentation on the basis of any statement in the Terms and Conditions.
    • Conditions purports to limit or exclude any liability for fraud.
  • Variation
    • No variation of the Terms and Conditions shall be valid or effective unless it is in writing, refers to these Terms and Conditions and is duly signed or executed by, or on behalf of, NC Real Estate.
  • Assignment
    • You may not assign, subcontract or encumber any right or obligation under the Terms and Conditions, in whole or in part, without our prior written consent 
  • No Partnership or Agency
    • The parties are independent persons and are not partners, principal and agent or employer and employee and the Terms and Conditions do not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. None of the parties shall have, nor shall represent that they have, any authority to make any commitments on the other party’s behalf.
  • Equitable Relief
    • You recognise that any breach or threatened breach of the Terms and Conditions may cause us irreparable harm for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages available to us, you acknowledges and agrees that we are entitled to the remedies of specific performance, injunction and other equitable relief without proof of special damages.
  • Severance
    • Terms and Conditions (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of the Terms and Condition shall not be affected.
    • Terms and Conditions (or part of any provision) is or becomes illegal, invalid or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, the provision or part-provision in question shall apply with such deletions or modifications as may be necessary to make the provision legal, valid and enforceable. In the event of such deletion or modification, the parties shall negotiate in good faith in order to agree the terms of a mutually acceptable alternative provision.
  • Waiver
    • Terms and Conditions in exercising any right, power or remedy provided by law or under the Terms and Conditions shall operate as a waiver of that right, power or remedy, nor shall it preclude or restrict any future exercise of that or any other right, power or remedy.
    • Agreement by us shall prevent any future exercise of it or the exercise of any other right, power or remedy by us.
  • Third Party Rights
    • Terms and Conditions shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of the Terms and Conditions.
  • Governing Law
    • The Terms and Conditions and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.
  • Jurisdiction
    • The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms and Conditions, its subject matter or formation (including non-contractual disputes or claims).