• Maximise Returns.
• Minimise Vacancies.
• Streamline Operations.
• Expert Contract Negotiation.
• Efficient Maintenance and Inspections.
• Compliance and Risk Management.
• Transparent Communication.
• Financial Management.
• Strategic Reviews and Recommendations.

By choosing our commercial property management services, you can benefit from our expertise and dedicated approach, allowing you to maximise your returns, minimise vacancies, and streamline operations for long-term success.

Our fees are 12% + VAT of the rental income.

Preparing a service charge budget is £1,500 + VAT for year 1 and £650 + VAT for every subsequent year (this can be added to the service charge).

Schedule of Condition are £1,500 + VAT.

Lease renewal and Rent Review fees are agreed at the time of instruction.

Please note that fees can vary depending on the size of the building and therefore each client will receive a tailored quote for their portfolio. Please email harriet@ncrealestate.co.uk to receive your personalised quote.

Q: What types of commercial properties do you specialise in managing?

A: We specialise in retail, leisure, office, industrial, multi-tenanted blocks and arcades/shopping centres. Where there are residential units sold off on long leases we are also able to manage these. If there are ASTs included in your portfolio we can manage these through subcontracting to one of our residential partners.

Q: How do you handle tenant screening and lease agreements for commercial properties?

A: We have a comprehensive approach to tenant screening and lease agreements for commercial properties. We understand the importance of finding reliable and responsible tenants who will be a good fit for your property. Here’s an overview of how we handle these processes:

Tenant Screening: We conduct thorough tenant screenings to ensure that we select high-quality tenants for your commercial property. Our screening process typically includes verification of their financial stability, credit checks, employment and income verification, and reference checks. We carefully assess each applicant’s background to make informed decisions that align with your property’s requirements.
Lease Negotiations: We handle lease negotiations on your behalf, striving to achieve favourable terms that align with your objectives. We have in-depth knowledge of the commercial leasing market and can provide valuable insights and guidance during the negotiation process.
Lease Preparation: We will work with your solicitor to get the lease drawn up correctly
Transparent Communication: Throughout the tenant screening and lease agreement process, we maintain transparent communication with you, keeping you informed of each step and providing regular updates. We value collaboration and involve you in important decision-making processes.

Q: How do you handle rent collection and arrears management?

A: We have established effective systems and practices to handle rent collection and arrears management for commercial properties. Our goal is to ensure consistent and timely rent payments while proactively addressing any arrears that may arise. Here’s an overview of how we handle these processes:

Clear Rent Collection Procedures: We establish clear and transparent rent collection procedures, clearly communicating payment expectations to tenants from the outset. We provide multiple payment options, including online portals or direct bank transfers, to facilitate convenient and timely rent payments.
Rent Reminders and Notices: We send timely rent reminders to tenants, ensuring they are aware of upcoming payment due dates. In the event of late payments, we promptly issue notices as per the terms outlined in the lease agreement and local regulations.
Arrears Management: In cases where tenants fall behind on rent, we take a proactive approach to arrears management. Our team initiates communication with tenants, seeking to understand their circumstances and working towards resolving any outstanding payment issues.
Negotiation and Payment Plans: We engage in constructive dialogue with tenants to negotiate payment plans or alternative arrangements to clear arrears. Our aim is to find mutually beneficial solutions while protecting your financial interests.
Legal Action, if necessary: If all attempts to resolve arrears amicably prove unsuccessful, we may initiate legal action in compliance with local laws and regulations. Our team collaborates with legal professionals to ensure the proper handling of such cases, always prioritising your interests.
Regular Financial Reporting: We provide regular financial reports that include rent collection updates, arrears status, and any necessary documentation related to the management of rent payments. These reports offer transparency and allow you to stay informed about the financial performance of your commercial property.

Q: How do you handle maintenance and repairs for commercial properties?

A: We have a systematic approach to handling maintenance and repairs, which includes the following steps:

Regular Inspections: We conduct regular inspections of your commercial property to identify any maintenance or repair needs. These inspections help us proactively address issues before they escalate, minimising potential disruptions and expenses.
Responsive Reporting: Tenants are encouraged to report any maintenance or repair requests by contacting our property management team directly. We prioritise timely response to these requests, acknowledging their importance in maintaining tenant satisfaction.
Understanding Responsibilities: We understand your leases and can immediately communicate with a tenant whose responsibility it is to handle maintenance requests and where it’s the tenants responsibility we will ensure that they do this.
Insurance Claims: If we believe that the issue could be recoverable through the insurance we will work with the insurers accordingly to make sure that the claim is handled efficiently. Please note a feasibility analysis will be conducted to assess whether it is worth claiming through the insurance or not.
Qualified Contractors: We maintain a network of qualified contractors and service providers who are experienced in commercial property maintenance and repairs. When issues arise, we promptly engage the appropriate contractors to address them efficiently and effectively.
Emergency Response: We have protocols in place to handle emergency situations that require immediate attention, such as plumbing leaks, electrical issues, or security concerns. Our team is available 24/7 to respond to emergencies promptly, ensuring the safety and security of your property and its occupants.
Cost-Effective Solutions: We aim to provide cost-effective solutions for maintenance and repairs without compromising quality. Our team seeks competitive bids from contractors and suppliers to ensure you receive fair pricing while maintaining high standards.
Project Management: For larger-scale repairs or renovations, we oversee the project management process from start to finish. This includes coordinating with contractors, obtaining necessary permits, monitoring progress, and ensuring timely completion within budget.
Communication and Updates: We maintain clear and transparent communication with you throughout the maintenance and repair process. We provide regular updates on the status of ongoing work, including any significant findings, recommended actions, and associated costs.
Preventive Maintenance Planning: In addition to addressing immediate maintenance needs, we develop preventive maintenance plans tailored to your commercial property. These plans aim to mitigate future issues and prolong the lifespan of key systems and components, ultimately reducing maintenance costs and minimising disruptions.

Q: How often do you conduct property inspections?

A: The frequency of property inspections can vary depending on the specific needs and requirements of the property. However, as a general guideline, we typically conduct property inspections on a regular basis, such as:

Routine Inspections: We schedule routine inspections at predetermined intervals, such as every six months or annually. These inspections serve as proactive measures to identify any maintenance or repair needs, safety concerns, or compliance issues.
Move-In Inspections (Schedules of Conditions): When tenants move in or out of the commercial property, we can, if requested by the Client, perform move-in inspections. These inspections document the condition of the property at the beginning of the lease term, ensuring accountability for any damages or necessary repairs.
Move-Out: Six months before the lease expires we would work with a building surveyor to undertake a schedule of dilapidations to assess the condition of the property and agree the dilapidations settlement.
Special Inspections: In addition to routine inspections, we may conduct special inspections as needed. These inspections may be triggered by specific events, such as after severe weather events or upon receiving tenant-reported issues that require immediate attention.

Q: How do you ensure compliance with health and safety regulations for commercial properties?

A: We recognise the importance of maintaining a safe and healthy environment for tenants, visitors, and employees. Here’s an overview of how we ensure compliance with health and safety regulations:

Stay Updated with Regulations: We stay informed and up-to-date with local, state, and federal health and safety regulations applicable to commercial properties. This includes regulations related to fire safety, building codes, hazardous materials, accessibility, and other relevant areas. Our team keeps track of any changes or updates to ensure ongoing compliance.
Property Assessments: We conduct comprehensive property assessments to identify potential health and safety risks. This includes evaluating building systems, infrastructure, common areas, and tenant spaces to ensure they meet the required standards. Regular inspections are performed to identify and address any issues promptly.
Maintenance and Repairs: We prioritise regular maintenance and prompt repairs to address any health and safety concerns. This includes addressing issues related to electrical systems, plumbing, structural integrity, ventilation, and other aspects that contribute to maintaining a safe environment.
Emergency Preparedness: We develop and implement emergency preparedness plans specific to each commercial property. These plans outline procedures for evacuations, emergency notifications, and coordination with emergency responders.
Contractor Selection: When engaging contractors or service providers, we ensure they meet the necessary health and safety standards. We select reputable and licensed contractors who have a track record of adhering to regulations and maintaining safe work practices.
Tenant Education: We provide educational resources and information to tenants regarding health and safety practices within the property. This includes sharing guidelines for emergency procedures, reporting maintenance issues, and promoting awareness of potential hazards. We also understand what are the responsibilities of the tenant and we will make sure that we inform the tenants of their requirements.
Documentation and Record-Keeping: We maintain thorough documentation and records related to health and safety compliance.

Q: How do you stay updated with industry trends and changes in commercial property management?

A: Staying updated with industry trends and changes in commercial property management is crucial for us to deliver high-quality services and stay ahead in a dynamic and evolving industry. We employ various strategies to ensure we stay informed and adapt to industry trends effectively. Here’s how we accomplish this:

Industry Associations and Networks: We actively participate in industry associations, networks, and professional organisations relevant to commercial property management. These associations provide access to resources, industry events, conferences, and networking opportunities where we can connect with industry peers and stay updated on the latest trends and best practices.
Continuous Professional Development: Our team is committed to continuous learning and professional development. We invest in training programs, workshops, and seminars that focus on commercial property management. This allows us to enhance our knowledge, acquire new skills, and stay updated on emerging industry trends and regulatory changes.
Market Research and Analysis: We conduct regular market research and analysis to stay informed about the local and regional real estate market. This includes monitoring market trends, rental rates, vacancy rates, property demand, and other factors that impact commercial property management. By analysing market data, we can identify emerging trends and adapt our strategies accordingly.
Industry Publications and News: We subscribe to industry publications, journals, and newsletters that provide insights into commercial property management. These publications often cover topics such as market trends, property management strategies, industry regulations, and emerging technologies. We actively review these resources to stay informed about the latest developments.
Collaborations and Partnerships: We actively seek collaborations and partnerships with industry experts, consultants, and service providers. By collaborating with professionals who specialise in areas such as sustainability, technology, or legal compliance, we gain access to their expertise and insights, enabling us to incorporate industry best practices and stay updated on relevant trends.
Internal Knowledge Sharing: We foster a culture of knowledge sharing within our organisation. Our team members regularly share insights, articles, and updates on industry trends during team meetings or through internal communication channels. This collective knowledge helps us stay informed as a unified team.

Q: What is your fee structure for commercial property management services?

A: Our fees are 12% + VAT of the rental income.

Preparing a service charge budget is £1,500 + VAT for year 1 and £650 + VAT for every subsequent year (this can be added to the service charge).

Schedule of Condition are £1,500 + VAT.

Lease renewal and Rent Review fees are agreed at the time of instruction.

Please note that fees can vary depending on the size of the building and therefore each client will receive a tailored quote for their portfolio. Please email harriet@ncrealestate.co.uk to get your quote.